Last Updated: September 23, 2026
We understand that sometimes a purchase doesn’t work out. Here is exactly how returns and refunds work at Tegu Online.
Return window
You may request a return within 30 calendar days of the delivery date. The delivery date is the date the carrier marks the package as delivered at your address.
Condition of returned items
To qualify for a return, items must be:
- Unused and in the same condition you received them
- In original packaging with all included accessories, manuals, or parts
- Free from damage caused after delivery
Items that have been used, washed, altered, or damaged by the customer do not qualify for return. We reserve the right to refuse returns that do not meet these conditions.
Defective or incorrect items
If you received a defective item or an item different from what you ordered, please contact us within 30 days of delivery. We will cover all return shipping costs and send a replacement or issue a full refund, depending on your preference and product availability.
Return shipping cost
Return shipping is free for qualifying returns. We will provide a prepaid return label. There is no restocking fee under any circumstances.
How to initiate a return
Email us at info@teguonline.my with your order number and the reason for return. We will respond within 1 business day with a prepaid return label and instructions. Please do not ship returns to us without first contacting us—unauthorized returns may be refused or delayed.
Return address
All returns must be sent to:
Tegu Online Returns
1364 Austin Lane
Fremont, NE 68025
United States
Refund processing time
Once your return arrives at our facility, we inspect it within 1–2 business days. If the return meets our conditions, we process the refund immediately. The refund is issued to your original payment method.
When you will see the refund
After we process the refund, it typically takes 7–10 business days for the funds to appear on your statement, depending on your bank or card issuer. This timeline is controlled by your financial institution, not by Tegu Online. If more than 10 business days have passed since our refund confirmation and you still do not see the credit, please contact your bank first, then reach out to us at info@teguonline.my.
Non-returnable items
At this time, all items sold on teguonline.my are eligible for return under the conditions described above, except for any item explicitly marked as “Final Sale” at the time of purchase.
Contact
Questions about a return? Email info@teguonline.my or call +1 402-808-6298, Monday–Friday, 9:00 AM – 6:00 PM CT.